Client
Mid-sized Service-Based Company
Industry
Professional Services
Location
Brunei
Solutions Implemented
Zoho People
Partner
TekyDoct (Authorized Zoho Partner)
Summary
Managing people effectively is the foundation of any successful business. For a mid-sized professional services company in Brunei, this meant ensuring employee records, attendance, leave tracking, and performance management were accurate and accessible. But as the team grew, managing these critical HR functions through spreadsheets became increasingly challenging.
To support their scaling workforce and streamline internal processes, the company turned to Zoho People, implemented by TekyDoct, to bring structure, automation, and transparency to HR operations.
Growth Challenges
As the company expanded, its HR operations were being strained by
Manual Employee Record Keeping
All employee data was stored and updated manually in Excel sheets, increasing the risk of data inconsistencies and errors
Time-Consuming Attendance Tracking
Attendance and check-in data were managed via email and spreadsheets, making it difficult to enforce policies or track trends
Lack of Centralized Leave & Holiday Management
Employees submitted leave requests via email, often leading to approval delays and miscommunication
No Unified View of HR Metrics
Without real-time data, management had limited visibility into headcount, absenteeism, or productivity patterns
Onboarding & Compliance Gaps
The absence of a formal system made it difficult to track onboarding tasks, policy acknowledgments, or document expiry.
Solution Delivered
TekyDoct implemented Zoho People to automate and modernize the company’s entire HR process—from attendance to performance tracking—under one unified platform
Digital Employee Profiles
All employee information, documents, and contact data were centralized in digital records for quick access and updates
Mobile Attendance Integration
Employees can check in via the mobile app while working at on-site client locations, with attendance data synced in real-time. This ensures accurate and flexible tracking across various work environments
Insightful Dashboards & Reporting
Financial dashboards provided immediate insights into income, expenses, receivables, and performance
Leave & Holiday Management System
Custom workflows for leave application, approvals, and holiday calendars improved accuracy and transparency
Employee Self-Service Portal
Employees gained access to their attendance logs, leave balances, documents, and HR announcements from anywhere
Performance Management Tools
Built-in appraisal cycles, goal setting, and feedback modules aligned employee progress with organizational goals
Task-Based Onboarding Workflow
New joiners were guided through a checklist of onboarding tasks, document submissions, and mandatory policy acknowledgments
Results Achieved
With Zoho People in place, the company has laid a solid foundation for scalable, data-driven HR management
80% Reduction in Manual HR Tasks
Repetitive tasks like attendance tracking and data entry were automated, saving hours of HR effort weekly
Accurate and Real-Time Attendance Records
Managers could monitor attendance across departments instantly, with automated alerts for irregularities
Improved Employee Experience
Employees appreciated the ease of applying for leave, checking balances, and accessing documents—all in one place
Faster HR Response Time
With centralized data and streamlined processes, the HR team could handle queries and approvals much more efficiently
Stronger Policy Compliance
Digital records and audit trails supported better compliance with internal policies and regulations.
Authorized Zoho Partner
Company
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